How long does delivery take?
Orders are processed in 1–3 business days and usually arrive 5–11 business days after shipping. Every order has tracking. See Shipping.
Can I return something?
Yes, within 30 days of delivery if it's unused and in its original packaging. See Returns & Refunds.
What is moissanite?
Moissanite is a lab-created gemstone. It's harder than most gems and has more sparkle than diamond, at a fraction of the price. It is not a diamond, and we never call it one.
Is the jewelry real silver?
Pieces described as 925 sterling silver are sterling silver, some with gold, rose gold or white gold plating. Each product page lists its materials.
Who are Violet and Rafael?
Violet and Rafael are AI-generated creators made by the VIORA team. They aren't real people, and we label them as AI everywhere they appear. The products they show are real, and every pick, price and policy comes from us.
Do you offer gift wrapping?
Several pieces arrive in a gift box. Gift sets come boxed and ready to give.
How do I contact you?
Email viorashop0@gmail.com or use our contact page. We reply within 1–2 business days.