30-day returns
You can return most items within 30 days of delivery for a refund, as long as they're unused, in their original condition and packaging.
How to start a return
Email viorashop0@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.
Damaged, defective or wrong items
If something arrives damaged, defective or not what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, and in most cases you won't need to send the item back.
Items we can't accept back
- Pierced earrings, for hygiene reasons (unless damaged or defective)
- Items that have been worn, washed, altered or damaged after delivery
Refunds
Once we've received and checked your return, we'll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
Exchanges
The fastest way to get a different size or color is to return the item and place a new order.