Refund policy

Refund policy

30-day returns: You can return most items within 30 days of delivery for a refund, as long as they're unused, in their original condition and packaging.

How to start a return: Email viorashop0@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first.

Return shipping: Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items: Email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, and in most cases you won't need to send the item back.

Items we can't accept back: pierced earrings, for hygiene reasons (unless damaged or defective); items that have been worn, washed, altered or damaged after delivery.

Refunds: Once we've received and checked your return, we'll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Exchanges: The fastest way to get a different size or color is to return the item and place a new order.